Primary Responsibilities for the Role

·       Investigate incidents relating to systems, within the scope of control and assign to other departments where necessary.

·       Continuous communication with originators of incidents with regards to their status and activity.

·       Perform reconciliations for the subsystem in the scope of control

·       Recommend corrective actions after investigation.

·       Participate in internal audits.

·       Provide client support on the use of the ITS Integrator systems as per maintenance and service level agreements (SLA).

·       Log incidents on the ticketing system in response to customer or internal reports.

·       Monitor statutory regulation alignment to the system within scope of control.

·       Responsible for the integration between sub-systems allocated to the team and other ITS systems.

  Compliance to the ISO 9001:2015 Support Procedure

·       Adhere to published procedures and standards.

·       Maintain records in accordance with published procedures.

·       Initiate corrective and preventative action as per standard procedure.

·       Monitor effectiveness of corrective and preventative action.

Minimum Qualification Experience RequireD

·       Matric relevant qualification (e.g. Business Analysis/Testing Certificate etc.)

·       Or 3 years of experience on the related subsystem

CORE COMPETENCIES

KNOWLEDGE

·       Intermediate business process knowledge

·       Intermediate understanding of business principles

·       Intermediate knowledge of statutory legislation

·       Identify opportunities to sell systems and services to existing clients

·       Intermediate knowledge of the sector

·       Intermediate knowledge of the ERP systems function

·       Intermediate knowledge of different modules in the various suite of products

·       Continuous development of knowledge of software systems within scope of control.

·       Continuous development of knowledge of business practices that are addressed by software systems within scope of control.

SKILLS

·       Ability to perform medium to complex investigations

·       Design & analysis skills

·       Research skills

·       Mentoring and coaching skills

·       Conduct Training and Consulting

·       Ability to grasp business practices and recommend alternative solutions

·       Intermediate problem-solving ability

·       Ability to create, compose and edit written materials

·       Agile and adaptable

COMMUNICATION SKILLS

•         Proficient written and verbal communication skills

•         Proficient presentation and report writing skills

•         Proficient negotiation skills

•         Interpersonal skills

SYSTEM KNOWLEDGE

Have intermediate knowledge of:

Human Resource

•         Appointments and Biographical Details, including:

o   Integration to other Subsystems (

o   Impact in Payroll

•        Secondary Contracts

•        Leave System including setup functionality

•        Log files and reports

•        Routing and setups

Personnel iEnabler

·       Web Appointments & Approvals

·       Secondary Contract Claims & Approvals

·       Leave

·       Biographical Maintenance

Payroll

·       ED Code definitions, including impact of statutory components i.e. Tax Codes, UIF, Skills, COIDA, GLA Allocation and impact

·       Globals and impact including TGP setups vs Basic plus Benefits

·       Definition and use of Funds, Tables and their structures, impact on calculations

·       TGP Setups vs Basic plus Benefits

·       Medical Aid Calculations including Tax Credits, AMTC, Fringe Benefits

·       Payroll Postings – where GLA comes from etc. Automated postings vs manual postings

·       Salary Calculations – Calc Numbers / Seq Numbers, finalization of salary calcs

·       Rollbacks / Re-calcs vs Late Calcs

·       SARS Submission process plus understanding and clearing validation errors

·       Salary Increases, process followed