Primary Responsibilities for the Role

a)     Project Implementation

·        Conduct Scoping meetings and Pre-Installation meetings.

·        Hold telephonic meetings with Project Managers and Account Managers outside Johannesburg or communicate via electronic mail or MS Teams.

·        Ensure that Installation standards are met.

·        The HSC will ensure that each project will be completed within schedule.

·        Conduct project sign-off meetings with the clients, during which the sign-off documentation is completed.

·        Liaise with clients and manage each installation, training, refresher training, site visit or any other dealings that the company deems fit.

·        Conduct internal HSC Training.

·        Ensure that HSC are kept up to date with the latest upgrades and products

·        Work closely with the Installations manager to manage complex installations.

·        Produce training materials as required from time to time.

·        Present training courses to other Opera Consultants as required.

·        Ensure that there is training environments for HSC’s.

·        Test and troubleshoot new versions prior to release.

Minimum Qualification and Experience Requirements

•       Matric / Grade 12 / Equivalent 

•       Opera Product knowledge

•       Minimum 3 – 5 years related experience within hotel industry

•       IT qualification i.e. A /N , CCNA or IT Diploma; or Hospitality management qualification (will be an advantage)

•       Opera System knowledge essential

•       Must be available for duty on the supprt desk from time to time

•       Able to travel

•       Valid driver’s license

•       Reliable vehicle

Desired Skills and Qualities

a)     Personal Attributes and Qualities

•       Excellent communication skills, both oral and written

•       Meticulous, with high attention to detail

•       Great inter-personal skills

•       Excellent  problem-solving  and Troubleshooting skills

•       Excellent technical aptitude

•       Team player

•       Demonstrate ability to take initiative and carry our assigned tasks to completion

•       Manage time and demonstrate good organisational skills

•       Committed, motivated and able to achieve tasks in line with deadlines

•       Able to prioritise importance tasks and adhere to deadlines

•       Be proactive and customer focus