Quality Management and Assurance

a)    Customer Relationship Management

·   Maintenance of the Quality Management System

·   Provide accurate clerical and administrative support to the organisation

·   Promote ISO awareness, policies and procedures throughout the organization

·   Send out notices on all updated and recently published documents.

b)    Internal Processes

·   Ensure that documents are properly controlled, maintained and records are retrievable in accordance with the ISO 9001 requirements.

·   Carry out Document Change Requests, obtain required approvals, archive documents and promote quality assurance of identified documentation

·   Assist with External QMS audits as per audit schedule

Qualification and Experience Requirements

·       National Diploma Quality Management or equivalent

ATTRIBUTES

a)    Personal Attributes and Qualities

• Knowledge of Quality Management
• Familiarity with ISO Standards
• Excellent writing skills
• Keen attention to detail, with an ability to spot errors
• Strong analytical and organizational skills
• Ability to work with varying seniority levels, including staff, managers and external partners
• Meticulous attention to detail with the superb organizational skills.
• Ability to work under pressure and meet tight deadlines.
• Ability to work independently and as part of a team.
• Excellent report writing, communication and IT skills.
• Advanced competency in Microsoft Office